Privacy Policy
1. Introduction
Ha Giang Star Travel is committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when booking tours, contacting us, or using our website and services.
2. Information We Collect
We may collect:
- Contact information: name, email address, phone number.
- Travel information: nationality, passport/ID details, booking preferences, and special requests.
- Payment information required to process reservations.
- Technical data such as IP address, browser type, device information, and website activity.
3. How We Use Your Information
Your information is used to:
- Process tour and travel bookings.
- Provide customer support and booking updates.
- Improve our website and services.
- Send promotional information if you choose to receive it.
- Meet legal and security requirements.
4. Cookies & Analytics
Our website may use cookies and analytics tools to enhance user experience, understand visitor behavior, and improve performance. You can manage cookies through your browser settings.
5. Sharing of Information
We do not sell your personal data. Information may be shared with trusted service providers such as payment processors, tour partners, and communication platforms only when necessary to deliver our services or comply with legal obligations.
6. Data Security & Retention
We apply reasonable security measures to protect your information. Personal data is kept only for as long as necessary for business, legal, and accounting purposes.
7. Your Rights
Depending on applicable laws, you may have the right to access, update, correct, or request deletion of your personal information. To make a request, please contact us directly.
8. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website, and continued use of our services means you accept any updates.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
